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Ethics and social responsibility are today an integral part of the functioning of any organization. Ethics inspires the organization to do what is morally correct rather than blindly focusing on the profit and growth objective. However, following such path has never been easy for ethically responsible organizations. Many organizations face ethical dilemmas in their businesses' strategies and operations. The inevitable question that often arises in businesses is that if both profitabilities of the company and ethical responsibility becomes contradictory in any situation than what to choose. The question becomes tougher because of the mere fact that employees and management are professionally responsible to the organizations as well as morally responsible for the society. However, most of the socially responsible organizations take ethics and morality very seriously. They always try to find a middle way of functioning such that their profits, as well as ethics, are not compromised. Unethical practices not only damage the company's moral but also harms its reputation. And in today's business environment reputation is everything. Like many major MNCs, Kentucky Fried Chicken have also faced some serious ethical dilemmas in its business life. KFC is one of the leading global restaurant chains. After McDonald's KFC is the second largest in the fast food restaurant business globally. Since 1950, the year it was founded by Colonel Sanders it has traveled a long path ahead. It has more than 17000 outlets across 105 nations. But as the business expanded KFC also faced several ethical dilemmas across various nations and cultures. KFC has responded to some of these dilemmas to ensure an ethical business. In this essay, we will try to discuss and analyze the story and reasoning behind ethical dilemma in KFC.
An ethical decision making is required in situations when a person, organization or system faces an ethical dilemma. Usually, in a situation of ethical dilemma, four sub-processes occur in a sequence before a decision is taken. The four steps are:
These are the four sub-processes whose success can ensure the following of a moral path by an organization in case of an ethical dilemma.
Leadership can be defined as the attributes of a person which makes a person capable of leading people in an organization towards the targeted goal. They have the capabilities of not only motivating but leading the people. In KFC leadership is given immense importance to manage new projects as well as to lead the company and its restaurants. There are several kinds of leadership styles mentioned in theories. Some of them are: