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This assignment aims to develop students' understanding of the Internal Process management model through the integration of theory and practice. Additionally, it continues to further develop the skill of reflective practice, which students were introduced to in assignment 1.
Students are to write a reflective essay (max 750 words) which details how one of the Internal Process Management Competencies (MCs) has been 'experienced' in the workplace. As part of this task students should clearly and accurately identify how their experience of the chosen MC is consistent with the characteristics of the Internal Process model.
Note: students need not have direct involvement with the management competency but simply observed its development, implementation or outcome in an organisational setting.
Students with no workplace experience on which to base their essay will need to identify and interview someone who can provide the required first-hand insight. A friend or family member would be suitable for this purpose.
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Managing the internal process of business organisations is essential in ensuring continuous improvement and growth (Kornkaew, 2012 ). In the current essay, information management as the management competency within the Sydney based restaurant that is serving Indian cuisine to the customers is analyzed.
Internal process model shows that in order to gain effectiveness and growth, efficiency in internal processes like communication, information management, stability and control is required (Okumus, 2013). According to (Galliers, 2014), information management is the process to communicate and distribute information within and outside the organisation. The main reason for implementing information management within the organisation is to improve the overall communication process within the organisation. As a hospitality service providing firm, it has become necessary for the firm to communicate the information quickly and appropriately so that the information flow is vivid from top management to bottom level employees.
As an assistant for the manager in the restaurant, it is clearly seen that by implementing an information management system, the manager has tried to provide tangible benefits. The cause for the implementation of the IS is to ensure that the free flow of information is managed within the firm. Currently, the communication is restricted only in-between the hierarchies. A management competency model is deemed to be applied to ensure a better and smoother communication in-between the departments. In this regard, I feel that the manager had tried his level best to ensure that each of the departments is given a common platform to come up and converse. (Okumus, 2013) identified that while implementing an information management system, as a part of the management competency model, it is necessary to focus on implementing just one technology at a time. At the chosen workplace, the use of the information system as a part of management competency has been deployed by allowing each of the members to share an opinion on some common matters. The manager even tried to distribute common tasks in-between the departments so as to successfully implement the internal process model of management competency. It is evitable that the manager has argued for a simple to use technology that can be adopted by all the employees as well as the suppliers of the restaurant.
